Canada Post Damage...am I toast?

[Samick]

I picked up a beautiful Scotty Cameron Studio Stainless Newport 2.5 online a few days ago, brand new, and have been anxiously awaiting its arrival. Well...today it arrived....bent at a 45* angle! :mad:

It was shipped in perfect condition, and by the looks of the 'packaging slip' from Canada Customs...it arrived and left there intact as well. So, however it happened, the box got bent in half with another huge dent in the butt-end of the box as well.

The delivery guy said he picked it up at the Depot that way....after I tore a strip off him. If I had to speculate...I would maybe think he took possession of it and threw it into the back of his baby shuttle, and chucked some other stuff on top. But I digress.....when I took out the putter and seen the hidious bent/snap in the shaft...he said, "...ah well...I'll just write refusal on the paperwork and have it sent back". Now, while this is all good, what happens to the money I already gave the guy for the purchase of the putter...and what about the $32 I gave him for the customs? Gone, I guess. I mean, the guy I bought it from wasnt at fault...neither am I. Its the guy who mishandled my package...swinging it around like a louisville slugger knocking oranges from Guatamala through the warehouse window...thats who.

Heres the kicker....I dont see anywhere on the package, or on my fleabay account where the insurance is. Looks like there isnt any.

Am I screwed? Or will Canada Post help me out if I called Customer Service. I have a sinking feeling they will just throw the, 'no insurance, no recoup' clause at me...not to mention the 'we didnt do it...you cant prove it'.:mad:

[Golden Bear]

The first thing I'd do is ask the guy who sent it if he bought insurance for the package. If the answer is "no", you may be out of luck ... but I'd holler at Canada Post anyway.

If the answer is "yes" ... well, I'm not sure how helpful that is if he was shipping from out of the country, because the insurance may not have been with Canada Post. But at least if you have that info, it gives you something to tell to Canada Post.

But you refused it, right? And you already paid for it? I guess it all depends on whether the guy wants to reimburse you.

But the $32 brokerage fee is a goner. You can't recoup that.

[Pingnut]

How's the head? Any dings in it?

Check with the Seller, as it would be up to them to purchase insurance on the item. Did you ask for insurance?? Hopefully the service they used included insurance. What was the value of the putter on the shipping form? Hopefully that is accurate, as I think that is what they determine the insurable value from.

[Samick]

The first thing I'd do is ask the guy who sent it if he bought insurance for the package. If the answer is "no", you may be out of luck ... but I'd holler at Canada Post anyway.

If the answer is "yes" ... well, I'm not sure how helpful that is if he was shipping from out of the country, because the insurance may not have been with Canada Post. But at least if you have that info, it gives you something to tell to Canada Post.

But you refused it, right? And you already paid for it? I guess it all depends on whether the guy wants to reimburse you.

But the $32 brokerage fee is a goner. You can't recoup that.

I didnt refuse the package because I would have been left standing with nothing to show...and out the purchase amount and the customs as well. I told they delivery guy that I wasnt going to refuse the package right away, and that when he shows up again tommorrow, to make sure the receptionist pages me to go see him. I want to see what I can do, or at least explore the possibilities before I shut the door and flat out refuse the package.

How's the head? Any dings in it?

Check with the Seller, as it would be up to them to purchase insurance on the item. Did you ask for insurance?? Hopefully the service they used included insurance. What was the value of the putter on the shipping form? Hopefully that is accurate, as I think that is what they determine the insurable value from.

The head itself has an extremely tiny ding towards the toe on the topline. Hardly noticable to be honest..you have to look for it.

I didnt ask for insurance, I assumed that it would be there automatically considering the price. I mean I got it for a steal at $200, but still....and that value was put on the packaging slip for shipping as well.

I wrote the seller already telling him what happened...but hes not obligate either I guess.

[The Troll]

Worst case scenario, it can't be that pricey to reshaft.

Much as I prefer mail over courier, one problem that has been noted on TGN before is CP and USPS blaming each other.

[Richard]

I could be wrong but don't USPS and Canada Post auto insure for $100?

[swaaain]

Samick,

If things do not work out for you, I have a Pulled Scotty shaft here. I will replace your bent shaft for you the next time you stop by.

[TORAIDER]

I could be wrong but don't USPS and Canada Post auto insure for $100?

Nope, only auto if you selected an expedited shipping option.


I would take it to our resident Scotty Cameron Collector / TGN Sponsor, Swaaain and have him reshaft it for you...He may even be able to save the grip! Since you mentioned the head was in good shape.


^^^^ And there he is...

[Big Shooter]

The head itself has an extremely tiny ding towards the toe on the topline. Hardly noticable to be honest..you have to look for it.

is this how you will advertise it For Sale in the B/S/T forum in a few months? :$:D:eek:

[guitarman]

Nope, only auto if you selected an expedited shipping option.


I would take it to our resident Scotty Cameron Collector / TGN Sponsor, Swaaain and have him reshaft it for you...He may even be able to save the grip! Since you mentioned the head was in good shape.


^^^^ And there he is...

I have shipped items before and was told that if I don't purchase insurance that $100 is covered. I always ship with insurance. Usually I'm shipping at the buyers expense and when I send the estimate for shipping it always includes the insurance. Unless the buyer specifically states they don't want insurance, but I've never had that happen.

[Samick]

is this how you will advertise it For Sale in the B/S/T forum in a few months? :$:D:eek:

Only in the Lefty section....so never you mind! :p

[hoganapexplus]

I had a package arrive(gold club) that the box was damaged on the CP employee told me to take it home and see if the item was damaged and if it was to come back and fill out a form. Luckily mine wasn't but I assumed from the way she was talking that there was some form of recourse for me.

[laps]

My experience with Canada Post is that you are usually "out of luck". They will claim that the damage was done of the US side and it will be the responsibility of the shipper to claim from USPS. I shipped an Ipod to Apple last year with one of Canada Posts upgraded services with insurance. They claimed that once it crosses the border its no longer their responsibility. My $12 postage was refunded, but my $200 ipod was lost.

I avoid Canada Post as much as I can.

I wish you luck and hope that you are successful in getting some restitution.

[LowPost42]

I use CP almost exclusively.

It is the shippers' responsibility to take the case up with the shipping company. I've had a couple different claims with CP. The first was for something I sent. It arrived damaged. I contacted CP, explained that I had already contacted a manufacturer for replacement parts to get shipped to the destination, and their cost. CP cut me a cheque for my extra costs almost immediately. I simply had to fax my bill in.

The other was a customs thing - and this is where life gets hairy. Someone at customs mis-labelled my box as wood products, and wanted $400 in customs work. I sent the club back, and filled out the paperwork to be taken care of at customs. I never saw the club again.

So at this point, you need to work out with the seller what's going to happen about the shaft, and the seller needs to try and recoup their losses from the shipping company.