Oasis Golf Rant!

[ondadl]

Okay, it's been over a week since this occurence, so I have since calmed down a fair bit. Oasis was recently bought over and is now a family run joint. They offer reasonable prices, and maintenance of their facility is pretty good. In my experience, where the owners have slipped up is with customer service, and for this, I will tell my story.

I used to frequent Oasis right around the time that it opened as a kid, but had not been back in ten years. This year, I have been at least 10 times, 6 of which were with me bringing them all new customers to play the sim, 18 newbies in total. I had heard about the facility through this site, and a first time 50% off discount, and was itching to play.

1st Experience
Went with three friends to play the sim. Asked about the first time discount, and were told we needed a coupon.

2nd Experience
Friends brought golflogic coupon for 50% off, and were denied even though they were told yes before we began play. They said it wasn't considered part of the facility? Not off to a good start, and these friends never returned.

After these experiences, I brought some other friends to the facility, who enjoyed the sim, but again were not too impressed with service. Somehow my friend lost a brand new proV1 in a hole, and just told him it was gone.

Now, I believe they were a sponsor on this site before, and followed the link to their site in January. They had a promo for $10 golf on mondays.

So I made the treck, in between class at school (yonge/dundas), to be told that the promo was from december and it no longer applied. Okay, I said, but it's January 21st already. After arguing for 20 minutes, they finally let me play for $15, to meet them half way. I dealt with this outcome and got over it.

Now, last week I went on to their site to see what deals they had going. Well, the site had been completely redone and had a new look. In the monthly deals section was $10 golf mondays. I decided to take a beginner friend, this time coming from Avenue/401. We get there and ask for the special, and they say no, that's a summer special. I explain my whole story to them, and after 15 minutes they say they will come half way. I was furious. I asked why they hadn't changed it since the summer and why they wouldn't honour the deal. The man said "You are the only one to ask for it". In my opinion, that is all the more reason to honour it. I told him I was a frequent customer and he said "So why don't you get a membership if you like it so much?". I was enraged. His wife knew he was in the wrong so to make me feel better, she starts talking about how people in the yellow pages don't stick to their advertised price. My friend is a lawyer, but did not want to get into contracts with them at this point. After a half hour, we picked up our clubs and left.

The next day, the deal was finally taken down from their website.

Because of this mal-treatment, neither myself, or any of the 20 friends I have brought to them, will be returning this season. It's too bad that when dealing with customers, they couldn't look further than the angry customer standing in front of them.

Feels good. Off my chest. WHOOOOOOOAAAAAAaa.

[East Coast Golfer]

you should forward this thread to their website so they can see what their "customer service" is doing for them.

[simar]

ouch, im going to be visiting anytime soon.

[iyell4]

Okay, it's been over a week since this occurence, so I have since calmed down a fair bit. Oasis was recently bought over and is now a family run joint. They offer reasonable prices, and maintenance of their facility is pretty good. In my experience, where the owners have slipped up is with customer service, and for this, I will tell my story.

I used to frequent Oasis right around the time that it opened as a kid, but had not been back in ten years. This year, I have been at least 10 times, 6 of which were with me bringing them all new customers to play the sim, 18 newbies in total. I had heard about the facility through this site, and a first time 50% off discount, and was itching to play.

1st Experience
Went with three friends to play the sim. Asked about the first time discount, and were told we needed a coupon.

2nd Experience
Friends brought golflogic coupon for 50% off, and were denied even though they were told yes before we began play. They said it wasn't considered part of the facility? Not off to a good start, and these friends never returned.

After these experiences, I brought some other friends to the facility, who enjoyed the sim, but again were not too impressed with service. Somehow my friend lost a brand new proV1 in a hole, and just told him it was gone.

Now, I believe they were a sponsor on this site before, and followed the link to their site in January. They had a promo for $10 golf on mondays.

So I made the treck, in between class at school (yonge/dundas), to be told that the promo was from december and it no longer applied. Okay, I said, but it's January 21st already. After arguing for 20 minutes, they finally let me play for $15, to meet them half way. I dealt with this outcome and got over it.

Now, last week I went on to their site to see what deals they had going. Well, the site had been completely redone and had a new look. In the monthly deals section was $10 golf mondays. I decided to take a beginner friend, this time coming from Avenue/401. We get there and ask for the special, and they say no, that's a summer special. I explain my whole story to them, and after 15 minutes they say they will come half way. I was furious. I asked why they hadn't changed it since the summer and why they wouldn't honour the deal. The man said "You are the only one to ask for it". In my opinion, that is all the more reason to honour it. I told him I was a frequent customer and he said "So why don't you get a membership if you like it so much?". I was enraged. His wife knew he was in the wrong so to make me feel better, she starts talking about how people in the yellow pages don't stick to their advertised price. My friend is a lawyer, but did not want to get into contracts with them at this point. After a half hour, we picked up our clubs and left.

The next day, the deal was finally taken down from their website.

Because of this mal-treatment, neither myself, or any of the 20 friends I have brought to them, will be returning this season. It's too bad that when dealing with customers, they couldn't look further than the angry customer standing in front of them.

Feels good. Off my chest. WHOOOOOOOAAAAAAaa.

eagerly awaiting a response from our sponsor ... there's always at least two points-of-view to every Customer (Dis)Satisfaction story.

[zgaob]

that place sucks anyways!!!!!, the putting green is all they have, and it always has a#* holes on it chipping 1000 balls all over the place......i went there once and havent gone back.....and i agree the service is crap.....took them 45 min to bring me a plate of fries. I would rather pay the extra amount and go somewhere else!!! just my opinion though

[Section ThirtyOne]

Sounds like someplace i'll be avoiding. :thumbs_do

[GolfLogic]

Thank you for alerting me they did not redeem your golflogic coupon. I will be phoning them in the morning to get to the bottom of this.

[rockwalls]

wow!! i used to frequent that place years ago but surprised to see it start going down the dumps. never had a problem w/previous owners as far as i can recall. hope this gets resolved though for their sake.

[corchard]

ondadl, I'm sorry that you've had these troubles with Oasis. I go there 3-4 times per week and have never had any trouble.

[TehFlakes]

whats there website address?

[goshawk]

whats there website address?

http://www.oasisindoorgolf.ca/

[singh_golfer]

I am the owner of Oasis Indoor Golf Center. We took over last year in June 2005. First month at the new location and we got flooded with the heavy rain water backing up from the streets. Our entire facility got damaged but we did not get discouraged. My entire family and our staff worked very hard to get the facility in shape for the winter season. We had our big opening day on October 8, 2005. It was a great success. We have since hosted several corporate events and are trying very hard to climb out of the deep financial hole. We are currently working with some of the prestigious golf courses around us to provide some 'value add' to their members. This is looking very promising and we are excited about our next winter season.

Now, to the point about our 'Dis-staisfied Customer'.

1. Indeed the Toronto Golf Nuts has been great for our business. For all the people that have played on our golf simulators we offered a first time discount of 50%. I can provide names of people that took advantage of the first time offer and have become our repeat customers. Thank you all.

2. For those of you that don't know the 'GolfLogic' deal - the coupon reads as follows: (1) 50% off the first time facility playtime fee. (2) Buy 3 hours and get 1 hour FREE on our state of the art golf simulators.
You be the judge if these (repeat customers) individuals were entitled to the 50% discount on our golf simulators.

3. As for the $10 Monday special - we had this special put on in December 2005. In January 2006 we had a lot of problems with our website etc. and were unable to get to the corrections. So, we put a big sign outside our building saying $20 all day all you can hit. This first time this individual came we gave him a good explanation of the facts and showed him our website where it clearly stated that the offer expired December 15, 2005. We still gave him a $15 all you can hit deal. Last week when this gentleman came in with another friend he asked for the $10 special again. I explained the same facts again - the past weekend we had started upgrading our website but the monthly specials page was not removed as yet. However, it still had the same note "Offer Expires December 15, 2005". We had a lot of discussions and I once again offered him the $15 All day deal which he declined. I very humbly told this individual that we were already having financial challenges and do not appreciate people trying to take advantage of our situation. As for the facilties you all know the 'Domes' charge $25-$30 an hour. We have a lot more to offer at $20 or $25 All Day rates: Water Hazard, Sand Bunkers, 3600Sq. ft. Chipping and Putting area, 27 hitting mats (some have the digital meters that give you distance in Yards), 2- Golf Simualtors and a Restaurant and Bar.

I have never been unreasonable to anyone but when someone does not try to understand the challenges we face and just tries to take advantage then we have to draw the line. Obviously we can not make everybody happy but believe me we TRY OUR BEST and we are still LEARNING.

Please do give us a chance and try the facility and be your own judge.

<link removed>

[Copetown Woods]

I do understand the original post in that if you see something posted, you should receive it. I don't know anything more about this than what is posted here, but from my experiences, even if the coupon has an expiration date, or it is posted, people always think they should still be able to receive the deal.

Specials are only posted for a certain time period, because obviously that time frame will not yield the same amount of business as normal. Once that date has gone by, that coupon is in-valid. I don't want to give someone a 4 for 3 deal on a day where I am busy, but even if I'm not, a customer shouldn't expect to get the deal because we aren't that busy. This is the reason that some places will stop handing out coupons or deals, because people try and take advantage of a situation.

Some people don't quite understand that their business is their livelihood. I think I am in the same boat as Mr. Singh, in that this is a family business. Every person that comes in the door is another person that will help make his family's life a bit better.

Ondadl ... this is NOT against you. I don't know all the scenario, so this is about the people that I see here at our course. I am not getting in the middle, just stating my observations as a business owner.

[Thimble]

2. For those of you that don't know the 'GolfLogic' deal - the coupon reads as follows: (1) 50% off the first time facility playtime fee. (2) Buy 3 hours and get 1 hour FREE on our state of the art golf simulators.
You be the judge if these (repeat customers) individuals were entitled to the 50% discount on our golf simulators.

it's a little misleading. i would have thought the 50% applied to simulators as well. "first time facility playtime fee" might be considered all as one title. as in "apply the first time facility playtime fee to get 50% off the simulator". someone who's never been to oasis might not realize that "facility playtime" and simulators are two different things.


Specials are only posted for a certain time period, because obviously that time frame will not yield the same amount of business as normal. Once that date has gone by, that coupon is in-valid.

while i agree with you when it comes to paper coupons, i think web coupons are a little different.

if you post something on your website, it's considered "current". it's similar to posting a coupon in today's newspaper that expired yesterday.

i think businesses need to learn to take care of websites a little more. people don't realise how much exposure a website can have...

[DubRepublic]

If the coupon online or in print form has an expiry date then the obligation to honour has legally passed. A deadline is a deadline whether its your business or someone elses. Just because a coupon is posted online after its expiry date does not make it valid. That is as warranted as arguing that a printed coupon is still valid after its expiry date simply because the paper did not biodegrade. Too many golfers (I'm not pointing fingers at anyone here so pipe down) have a bad attitude towards the sport. They treat tee times as passe. Needlessly they forget that tee times are the greatest source of revenue for a facility. Asking for discounts simply because people feel they deserve a discount or not showing up for reserved tee times is slowly killing the industry and raising the prices to compensate. If a tee time is $50, then each missing foursome is a loss of $200. Take one missed foursome every two hours across a peak season day then you are losing a $1000 a day. Then you factor in how many times people think they 'deserve' a discount just for showing up! And what do you have? More lost revenue that must be recouped by adding it to someone else's fee. My 2 cents.

[ondadl]

I am the owner of Oasis Indoor Golf Center. We took over last year in June 2005. First month at the new location and we got flooded with the heavy rain water backing up from the streets. Our entire facility got damaged but we did not get discouraged. My entire family and our staff worked very hard to get the facility in shape for the winter season. We had our big opening day on October 8, 2005. It was a great success. We have since hosted several corporate events and are trying very hard to climb out of the deep financial hole. We are currently working with some of the prestigious golf courses around us to provide some 'value add' to their members. This is looking very promising and we are excited about our next winter season.
Now, to the point about our 'Dis-staisfied Customer'.

1. Indeed the Toronto Golf Nuts has been great for our business. For all the people that have played on our golf simulators we offered a first time discount of 50%. I can provide names of people that took advantage of the first time offer and have become our repeat customers. Thank you all.

2. For those of you that don't know the 'GolfLogic' deal - the coupon reads as follows: (1) 50% off the first time facility playtime fee. (2) Buy 3 hours and get 1 hour FREE on our state of the art golf simulators.
You be the judge if these (repeat customers) individuals were entitled to the 50% discount on our golf simulators.

3. As for the $10 Monday special - we had this special put on in December 2005. In January 2006 we had a lot of problems with our website etc. and were unable to get to the corrections. So, we put a big sign outside our building saying $20 all day all you can hit. This first time this individual came we gave him a good explanation of the facts and showed him our website where it clearly stated that the offer expired December 15, 2005. We still gave him a $15 all you can hit deal. Last week when this gentleman came in with another friend he asked for the $10 special again. I explained the same facts again - the past weekend we had started upgrading our website but the monthly specials page was not removed as yet. However, it still had the same note "Offer Expires December 15, 2005". We had a lot of discussions and I once again offered him the $15 All day deal which he declined. I very humbly told this individual that we were already having financial challenges and do not appreciate people trying to take advantage of our situation. As for the facilties you all know the 'Domes' charge $25-$30 an hour. We have a lot more to offer at $20 or $25 All Day rates: Water Hazard, Sand Bunkers, 3600Sq. ft. Chipping and Putting area, 27 hitting mats (some have the digital meters that give you distance in Yards), 2- Golf Simualtors and a Restaurant and Bar.

I have never been unreasonable to anyone but when someone does not try to understand the challenges we face and just tries to take advantage then we have to draw the line. Obviously we can not make everybody happy but believe me we TRY OUR BEST and we are still LEARNING.

Please do give us a chance and try the facility and be your own judge.

Please visit us at www.oasisindoorgolf.ca (http://www.oasisindoorgolf.ca)

I'm sorry sir. But there was no expiry on your page. I am stressing this because you used this against me the first time with the computer behind the desk facing you. I went home and checked and there was no such expiry. You are mistaken. On the same page it said boxing week specials, but that was for a membership. When I went on your site last week, the boxing day specials were gone, but the $10 deal remained. This implies that someone had changed the specials, and I logically assumed the $10 deal was back on. Also, last week you told me this was your SUMMER SPECIAL and shouldn't be there. Doesn't your winter season start in October? Please get your story straight.

The first time I used the sim with my friends, we asked for the 50% off discount and you denied us saying we needed a coupon. It would have been a savings of $60 that we had to pay for instead. Who is taking advantage of who here?

Your coupons at Golf Logic say "first time facility use" and "3 hours for 4 hours of sim" respectively. The first implies that it can only be redeemed the first time, the latter is an ongoing coupon. Does it not make sense that I concluded that the sim was part of your facility? Is it not? Would you consider it seperate?

Now, I am not here to compare your facility to others, like others have done on this board before me. This situation has nothing to do with your facility, and everything to do with your service. As such, a customer does not want to hear things like "Do you know what it costs to heat this place?", as you said last week, when we were arguing over a web promotion. The customer doesn't want to hear "Well you can't find another facility like this so.....", or "they honour their web deals? Good, so go and use theirs".

I hope you can see that I feel like I have been taken advantage of in these situations. I, for one, am not about to force my financial situation upon you. This was a rant, for TGNs to see why I had a big problem giving you my business last week. I hope even our interaction here makes this apparent. You simply brushed off my discontent with treatment, and didn't even appologize.

Now, talk about taking advantage. Are you paying as a sponsor for this above post? Do you think you've gone into enough detail about your facility for our readers to understand my problem with your service? I think the weblink is too much to begin with, as it was already posted by a member above your reply. What makes me even more upset now, is that you have taken this rant and used it to promote your facility (sorry, facility and simulator). I'm sorry, but I am just as dissapointed now, as when I walked out last week.

Bottom line is, after your reply, you now officially get my personal :thumbs_do

[Thimble]

If the coupon online or in print form has an expiry date then the obligation to honour has legally passed. A deadline is a deadline whether its your business or someone elses. Just because a coupon is posted online after its expiry date does not make it valid.

oh, i agree that it doesn't make it valid in any way.

my point is that businesses should try to minimize confusion and distress for their customers as much as is appropriate.

taking down a coupon from a website once it has expired is not a very time consuming process and can save a lot of aggravation in the long run.

[Copetown Woods]

oh, i agree that it doesn't make it valid in any way.

my point is that businesses should try to minimize confusion and distress for their customers as much as is appropriate.

taking down a coupon from a website once it has expired is not a very time consuming process and can save a lot of aggravation in the long run.

I agree with you 100% ... people do not always read the fine print on the website, and when they come in they don't have any proof ...unless of course they have their laptop and wireless internet!!!

[ondadl]

THERE WAS NO FINE PRINT FOR THIS DEAL. I WISH I HAD WALKED OVER TO THE OTHER SIDE OF THE COUNTER TO SHOW THEM!!! Why would I complain over a deal that had expired, and then return a month later to argue about the exact same thing with the same person? Please read my reply above to singh_golfer.

[DubRepublic]

I agree with you 100% ... people do not always read the fine print on the website, and when they come in they don't have any proof ...unless of course they have their laptop and wireless internet!!! This is the problem itself. People don't take the responsibility to be aware of what they are expecting to receive. Then when they arrive they expect the golf course to understand and take the revenue loss on accomodating their mistake. This is the same with weather incidents and airating. No matter how you warn customers on the phone during reservation or before their round starts, someone is going to come in and complain that the weather was bad or that the greens have been punched recently. Then even though they were fully aware and chose to play, they expect the course to comp them in some manner. I'm speaking in general terms and not specifically to this Oasis coupon situation.

[westbeach]

The solution is simple. Even if it's a web coupon, make them print it. We ran into problems like this before with web specials and we basically require our customers to print the coupon. Afterall, why should a guy who heard about the special from a 5th party benefit from the original person who actually visited our website?!?

I too had a problem with Oasis in the past and while it had nothing to do with specials or coupons, it had to do with management. I won't get into the details b/c I feel while the end result was satisfactory, the manner in which it was achieved was not.

[DubRepublic]

oh, i agree that it doesn't make it valid in any way.
taking down a coupon from a website once it has expired is not a very time consuming process and can save a lot of aggravation in the long run.yes it's definitely not a long process but not everyone is capable of making simple html changes let alone changes to a flash based page. Sometimes they must wait for others to do it or don't see it as a pressing expenditure of capital if a expiry date is posted with the coupons.

It may cost a minimum 1 hour of labour with a webmaster to make the change and for a fee it might not be worth it until they are really an hours worth of changes to be made.

When margins are tight, business do what they can to stretch their outgoing capital.

To avoid confusion, I have no affiliation with Oasis in any way, I'm just stating my opinion from the devi's advocate point of view.

[ondadl]

I too had a problem with Oasis in the past and while it had nothing to do with specials or coupons, it had to do with management. I won't get into the details b/c I feel while the end result was satisfactory, the manner in which it was achieved was not.

This was the basis for my rant. I know many of you frequent the sim and have a great time. Unfortunately for me, it seems that there will be no resolve for my first time sim use at full price, and for poor treatment by management in general.

[Thimble]

yes it's definitely not a long process but not everyone is capable of making simple html changes let alone changes to a flash based page. Sometimes they must wait for others to do it or don't see it as a pressing expenditure of capital if a expiry date is posted with the coupons.



i suppose it might not be so bad if the expiry date is printed very cleary and prominently.

anyhow, ondadl is saying that no such expiry date was stated on the page...

if you go to http://www.golflogic.ca/golf-course/737-Oasis_Indoor_Golf_Center.html

you'll notice that there's no expiry date, so i'm kinda leanin' towards believin' ondadl at this point...

[DubRepublic]

i suppose it might not be so bad if the expiry date is printed very cleary and prominently.

anyhow, ondadl is saying that no such expiry date was stated on the page...

if you go to http://www.golflogic.ca/golf-course/737-Oasis_Indoor_Golf_Center.html

you'll notice that there's no expiry date, so i'm kinda leanin' towards believin' ondadl at this point...If there was no expiry date then the arguement is negated. Yet it's a he said, she said situation right now. Both sides think they are right and they are entitled to that belief. Unfortunately nobody comes out as the winner here.

[ondadl]

It is too bad that the $10 golf is now a he said she said. I'm going to ignore this for now, but not the way I was treated.

There is still the matter of the first time discount at the sim that I was denied outright, and also the golflogic debate that my friends were denied.

[GolfaLicious]

I am the owner of Oasis Indoor Golf Center. We took over last year in June 2005. First month at the new location and we got flooded with the heavy rain water backing up from the streets. Our entire facility got damaged but we did not get discouraged. My entire family and our staff worked very hard to get the facility in shape for the winter season. We had our big opening day on October 8, 2005. It was a great success. We have since hosted several corporate events and are trying very hard to climb out of the deep financial hole. We are currently working with some of the prestigious golf courses around us to provide some 'value add' to their members. This is looking very promising and we are excited about our next winter season.

Now, to the point about our 'Dis-staisfied Customer'.

1. Indeed the Toronto Golf Nuts has been great for our business. For all the people that have played on our golf simulators we offered a first time discount of 50%. I can provide names of people that took advantage of the first time offer and have become our repeat customers. Thank you all.

2. For those of you that don't know the 'GolfLogic' deal - the coupon reads as follows: (1) 50% off the first time facility playtime fee. (2) Buy 3 hours and get 1 hour FREE on our state of the art golf simulators.
You be the judge if these (repeat customers) individuals were entitled to the 50% discount on our golf simulators.

3. As for the $10 Monday special - we had this special put on in December 2005. In January 2006 we had a lot of problems with our website etc. and were unable to get to the corrections. So, we put a big sign outside our building saying $20 all day all you can hit. This first time this individual came we gave him a good explanation of the facts and showed him our website where it clearly stated that the offer expired December 15, 2005. We still gave him a $15 all you can hit deal. Last week when this gentleman came in with another friend he asked for the $10 special again. I explained the same facts again - the past weekend we had started upgrading our website but the monthly specials page was not removed as yet. However, it still had the same note "Offer Expires December 15, 2005". We had a lot of discussions and I once again offered him the $15 All day deal which he declined. I very humbly told this individual that we were already having financial challenges and do not appreciate people trying to take advantage of our situation. As for the facilties you all know the 'Domes' charge $25-$30 an hour. We have a lot more to offer at $20 or $25 All Day rates: Water Hazard, Sand Bunkers, 3600Sq. ft. Chipping and Putting area, 27 hitting mats (some have the digital meters that give you distance in Yards), 2- Golf Simualtors and a Restaurant and Bar.

I have never been unreasonable to anyone but when someone does not try to understand the challenges we face and just tries to take advantage then we have to draw the line. Obviously we can not make everybody happy but believe me we TRY OUR BEST and we are still LEARNING.

Please do give us a chance and try the facility and be your own judge.

<link removed>
There is always two sides of the story. However, as a business, you should try to satisfy the customer, because without satisfied customers, your business will fail. The phrase customer is always right comes to mind...Most retail stores have learnt this, they know to give a little a little (even if they are right) to satisfy the customer and the customer will return, otherwise losing repeat business and receiving negative publicity is just bad for the business overall.

ondadl, I am not sure how you handle the situation, but if I were you, I would be steaming as well. I'm glad you posted this, it's a great way for the small guys to get even.

[iyell4]

I am the owner of Oasis Indoor Golf Center. We took over last year in June 2005. First month at the new location and we got flooded with the heavy rain water backing up from the streets. Our entire facility got damaged but we did not get discouraged. My entire family and our staff worked very hard to get the facility in shape for the winter season. We had our big opening day on October 8, 2005. It was a great success. We have since hosted several corporate events and are trying very hard to climb out of the deep financial hole. We are currently working with some of the prestigious golf courses around us to provide some 'value add' to their members. This is looking very promising and we are excited about our next winter season.

Now, to the point about our 'Dis-staisfied Customer'.

1. Indeed the Toronto Golf Nuts has been great for our business. For all the people that have played on our golf simulators we offered a first time discount of 50%. I can provide names of people that took advantage of the first time offer and have become our repeat customers. Thank you all.

2. For those of you that don't know the 'GolfLogic' deal - the coupon reads as follows: (1) 50% off the first time facility playtime fee. (2) Buy 3 hours and get 1 hour FREE on our state of the art golf simulators.
You be the judge if these (repeat customers) individuals were entitled to the 50% discount on our golf simulators.

3. As for the $10 Monday special - we had this special put on in December 2005. In January 2006 we had a lot of problems with our website etc. and were unable to get to the corrections. So, we put a big sign outside our building saying $20 all day all you can hit. This first time this individual came we gave him a good explanation of the facts and showed him our website where it clearly stated that the offer expired December 15, 2005. We still gave him a $15 all you can hit deal. Last week when this gentleman came in with another friend he asked for the $10 special again. I explained the same facts again - the past weekend we had started upgrading our website but the monthly specials page was not removed as yet. However, it still had the same note "Offer Expires December 15, 2005". We had a lot of discussions and I once again offered him the $15 All day deal which he declined. I very humbly told this individual that we were already having financial challenges and do not appreciate people trying to take advantage of our situation. As for the facilties you all know the 'Domes' charge $25-$30 an hour. We have a lot more to offer at $20 or $25 All Day rates: Water Hazard, Sand Bunkers, 3600Sq. ft. Chipping and Putting area, 27 hitting mats (some have the digital meters that give you distance in Yards), 2- Golf Simualtors and a Restaurant and Bar.

I have never been unreasonable to anyone but when someone does not try to understand the challenges we face and just tries to take advantage then we have to draw the line. Obviously we can not make everybody happy but believe me we TRY OUR BEST and we are still LEARNING.

Please do give us a chance and try the facility and be your own judge.

<link removed>

welcome to TGN. good first post!

[singh_golfer]

Hi Guys, this is the new owner at Oasis again.

I am sorry that this issue has wasted a lot of your valuable time and energy. My intent was to try and explain the business situation we are currently experiencing and hope that you understand that the reason I am even on this forum is to try to tell people about our facility and not take advantage of those that come in.

If I were to continue to honour expired offers from the day we started I would have probably gone bankrupt by now. We are close to that anyway. Thanks to my 'dis-satisfied' customer I am getting enough negative publicity that is totally counter productive. I must admit that we have had a rather amateur website and we realize the importance of having good qualified people to handle the website and ensure timely upgrades.

I will not take any more of your time and let you guys focus on your respective business, studies or whatever you do and I will try to take care of our business to the best of our ability.

Again, I would like to humbly request you guys to try the facility for yourself and be the judge. If you do have some "CONSTRUCTIVE CRITICISM" that I can use to make our facility and customer service levels better I will be very thankful.

All the best to all of you in the upcoming golf season and remember golf is about having FUN and meeting new people and expanding your social circle FRIENDS!

[Rocknronny]

Hi Guys, this is the new owner at Oasis again.

I am sorry that this issue has wasted a lot of your valuable time and energy. My intent was to try and explain the business situation we are currently experiencing and hope that you understand that the reason I am even on this forum is to try to tell people about our facility and not take advantage of those that come in.

If I were to continue to honour expired offers from the day we started I would have probably gone bankrupt by now. We are close to that anyway. Thanks to my 'dis-satisfied' customer I am getting enough negative publicity that is totally counter productive. I must admit that we have had a rather amateur website and we realize the importance of having good qualified people to handle the website and ensure timely upgrades.

I will not take any more of your time and let you guys focus on your respective business, studies or whatever you do and I will try to take care of our business to the best of our ability.

Again, I would like to humbly request you guys to try the facility for yourself and be the judge. If you do have some "CONSTRUCTIVE CRITICISM" that I can use to make our facility and customer service levels better I will be very thankful.

All the best to all of you in the upcoming golf season and remember golf is about having FUN and meeting new people and expanding your social circle FRIENDS!I have never had any problums any time we have been to your facility.As a matter of fact we will be there on saturday to play on the sims.See you then.

Cheers
Ronny

[fresh]

I second what Ronny has said. I've been to the facility twice and had nothing but a great time. Cannot wait for saturdays Royal Rumble on the sims!!!!!!!!!!!!!

I have never had any problums any time we have been to your facility.As a matter of fact we will be there on saturday to play on the sims.See you then.

Cheers
Ronny

[ondadl]

I'll be there!!!

[TehFlakes]

Meh, I've only been once and well as part of time Europe on saturday.
I'll post my thoughts then.

Go Team EuropeI second what Ronny has said. I've been to the facility twice and had nothing but a great time. Cannot wait for saturdays Royal Rumble on the sims!!!!!!!!!!!!!

[ondadl]

You've got mail SINGH_GOLFER!

[TehFlakes]

saturday should be fun, and provide entertainment for us and the staff.
we have a little 4 v 4 format going on
Europe Vs Canada
Racmbs Vs RockNronny
NoBdyHere Vs Chad
TehFlakes Vs Luc
Fresh Vs Franky

[racmbs]

saturday should be fun, and provide entertainment for us and the staff.
we have a little 4 v 4 format going on
Europe Vs Canada
Racmbs Vs RockNronny
NoBdyHere Vs Chad
TehFlakes Vs Luc
Fresh Vs Franky

I think we should sit down and figure out the pairings.....seems a little unbalanced to me.

[hogannut]

I am the owner of Oasis Indoor Golf Center. We took over last year in June 2005. First month at the new location and we got flooded with the heavy rain water backing up from the streets. Our entire facility got damaged but we did not get discouraged. My entire family and our staff worked very hard to get the facility in shape for the winter season. We had our big opening day on October 8, 2005. It was a great success. We have since hosted several corporate events and are trying very hard to climb out of the deep financial hole. We are currently working with some of the prestigious golf courses around us to provide some 'value add' to their members. This is looking very promising and we are excited about our next winter season.

Now, to the point about our 'Dis-staisfied Customer'.

1. Indeed the Toronto Golf Nuts has been great for our business. For all the people that have played on our golf simulators we offered a first time discount of 50%. I can provide names of people that took advantage of the first time offer and have become our repeat customers. Thank you all.

2. For those of you that don't know the 'GolfLogic' deal - the coupon reads as follows: (1) 50% off the first time facility playtime fee. (2) Buy 3 hours and get 1 hour FREE on our state of the art golf simulators.
You be the judge if these (repeat customers) individuals were entitled to the 50% discount on our golf simulators.

3. As for the $10 Monday special - we had this special put on in December 2005. In January 2006 we had a lot of problems with our website etc. and were unable to get to the corrections. So, we put a big sign outside our building saying $20 all day all you can hit. This first time this individual came we gave him a good explanation of the facts and showed him our website where it clearly stated that the offer expired December 15, 2005. We still gave him a $15 all you can hit deal. Last week when this gentleman came in with another friend he asked for the $10 special again. I explained the same facts again - the past weekend we had started upgrading our website but the monthly specials page was not removed as yet. However, it still had the same note "Offer Expires December 15, 2005". We had a lot of discussions and I once again offered him the $15 All day deal which he declined. I very humbly told this individual that we were already having financial challenges and do not appreciate people trying to take advantage of our situation. As for the facilties you all know the 'Domes' charge $25-$30 an hour. We have a lot more to offer at $20 or $25 All Day rates: Water Hazard, Sand Bunkers, 3600Sq. ft. Chipping and Putting area, 27 hitting mats (some have the digital meters that give you distance in Yards), 2- Golf Simualtors and a Restaurant and Bar.

I have never been unreasonable to anyone but when someone does not try to understand the challenges we face and just tries to take advantage then we have to draw the line. Obviously we can not make everybody happy but believe me we TRY OUR BEST and we are still LEARNING.

Please do give us a chance and try the facility and be your own judge.

<link removed>

When you take over a business you should honour any of the old promotions from the old ownership. So maybe you need to have a staff meeting because it appears you have a communication problem with your staff. Accepting the coupon would have given you the chance to inform your customer you do not accept those coupons, you wouldnt' have lost the customer and the 10-20 more that won't come due to word of mouth.

[duffer_devon]

If I were to continue to honour expired offers from the day we started I would have probably gone bankrupt by now. We are close to that anyway.

I will never buy a membership to Oasis now that I know they are close to bankruptcy.

[golfguy25]

I think we should sit down and figure out the pairings.....seems a little unbalanced to me.

Jason and I eh...bring it on!!! Should be lots of fun!:)

Gotta love the Ryder Cup singles match format! We couyld just draw out of a hat or something.

[singh_golfer]

Hello Everybody,

I see that some people are still having discussions about Oasis. All I can say is that for those of you that had fun at our facility we would love to have you back and look forward to being of service. For those that are just getting influenced by the negative comments, I suggest you visit us and then use your own logic and value system to judge our facility and customer service.

We have a very hard working team at Oasis and strongly believe that we can overcome any hurdles and continue to provide our customers a top quality facility and customer service. Obviously, we need to count on the ongoing continual support of our members and guests.

I would like to be very clear that WE are and will always stay committed to our customers and will always be fair. However, we have not done any wrong in how we handled the situation and therefore do not wish to continue spending anymore time on this issue whatsoever. You all are and will always be welcome to our facility anytime.

See you all soon!

[iyell4]

Hello Everybody,

I see that some people are still having discussions about Oasis. All I can say is that for those of you that had fun at our facility we would love to have you back and look forward to being of service. For those that are just getting influenced by the negative comments, I suggest you visit us and then use your own logic and value system to judge our facility and customer service.

We have a very hard working team at Oasis and strongly believe that we can overcome any hurdles and continue to provide our customers a top quality facility and customer service. Obviously, we need to count on the ongoing continual support of our members and guests.

I would like to be very clear that WE are and will always stay committed to our customers and will always be fair. However, we have not done any wrong in how we handled the situation and therefore do not wish to continue spending anymore time on this issue whatsoever. You all are and will always be welcome to our facility anytime.

See you all soon!

uh, singh ...
since your last post the only 'still having discussions' posted were from folks that have had a great time there in the past and from folks that are looking to play sim golf @ your facility this weekend.
now, it sounds as if you're looking for public sympathy as the unblemished 'victim' .:nono:

[DubRepublic]

uh, singh ...
since your last post the only 'still having discussions' posted were from folks that have had a great time there in the past and from folks that are looking to play sim golf @ your facility this weekend.
now, it sounds as if you're looking for public sympathy as the unblemished 'victim' .:nono: He has every right to defend himself against the numerous negative comments. He is just inviting everyone to come and make their own opinions rather than be prejudiced from a few reviews.

[GolfaLicious]

Again, I would like to humbly request you guys to try the facility for yourself and be the judge. If you do have some "CONSTRUCTIVE CRITICISM" that I can use to make our facility and customer service levels better I will be very thankful.

As the owner of Oasis, I suggest you invite ondadl back to Oasis for a free hour or something...just to rectify the situation.

I will never buy a membership to Oasis now that I know they are close to bankruptcy.
hahah true say!

[Farmboy]

Just wondering if there is any such thing as overkill????

I know that everyone is entitled to their opinion but lord love a duck where does one draw the line.

If the people that are still ranting about their experience at Oasis haven't got the responses they wanted to hear from the owners then why don't they simply come on out and ask the questions.

I myself have been a couple of times and have never had a problem.

[ondadl]

I felt bad about how far this has gone and sent the owner a PM yesterday asking for a truce. NO RESPONSE!!! I have been honest throughout this entire rant, and have nothing to hide. I will give the owner some more time to respond, but will post my PM eventually if he continues to ignore me. I'll keep you guys posted.

Thanks,
ONDADL

[bigred]

Only been once - a few weeks ago. Had a great time on the sim, and thought the staff was quite friendly.

No complaints.

[leftintherough]

I felt bad about how far this has gone and sent the owner a PM yesterday asking for a truce. NO RESPONSE!!! I have been honest throughout this entire rant, and have nothing to hide. I will give the owner some more time to respond, but will post my PM eventually if he continues to ignore me. I'll keep you guys posted.

Thanks,
ONDADL

If the owner does not respond to your Pm then .......

I would like to be very clear that WE are and will always stay committed to our customers and will always be fair.


I doubt the sincerity of the above statement.

[Mule56]

I'll be there!!!

Okay I'm confused. There was post that about being mistreated and then there is an "I'll be there". If I had happen what was claimed to have happened I doubt I would return.
I wondering why go through all this only to go back again. Or is the experience really not that bad.
Mule

[kookie]

I felt bad about how far this has gone and sent the owner a PM yesterday asking for a truce. NO RESPONSE!!! I have been honest throughout this entire rant, and have nothing to hide. I will give the owner some more time to respond, but will post my PM eventually if he continues to ignore me. I'll keep you guys posted.

Thanks,
ONDADL

The owner may not know about PMs (may be newbie to forums).

Unless the sender knows that the PM was read by the receiver...

[ondadl]

Okay I'm confused. There was post that about being mistreated and then there is an "I'll be there". If I had happen what was claimed to have happened I doubt I would return.
I wondering why go through all this only to go back again. Or is the experience really not that bad.
Mule

:rolleyes::rolleyes::rolleyes::rolleyes::rolleyes: :rolleyes::rolleyes::rolleyes::rolleyes::rolleyes: :rolleyes::rolleyes::rolleyes::rolleyes::rolleyes: :rolleyes::rolleyes::rolleyes::rolleyes::rolleyes: :rolleyes::rolleyes::rolleyes::rolleyes::rolleyes: :rolleyes::rolleyes::rolleyes::rolleyes::rolleyes: :rolleyes::rolleyes:

I'm sorry, I really should have included these emoticons in with that reply.

[iyell4]

The owner may not know about PMs (may be newbie to forums).

Unless the sender knows that the PM was read by the receiver...

i agree. a newbie wouldn't necessarily know what to do about the pop-up notification flagging inbound PMs.

... might not even know that "PM" stands for "Prime Minister".

[ondadl]

i agree. a newbie wouldn't necessarily know what to do about the pop-up notification flagging inbound PMs.

... might not even know that "PM" stands for "Prime Minister".

The owner has posted under my message saying "you have mail". Still waiting. That's all I will say for now.

[rockwalls]

you know what, we've heard the rants and retorts and all...water under the bridge....as John Lennon said, "give peace a chance." why not have a fresh start for both parties or all involved for the love of the game and for the love of A NEW 2006 GOLF SEASON!! YIPEEE! SPRING IS JUST AROUND THE CORNER!!:rofl: :rofl: :rofl: