Club Champion orders (?)

[MattM97]

Interesting coming across this thread. I was featured on their YouTube channel for a "follower fitting". I'm a big fan of Ian and Mike. I enjoy watching their content and they're great guys in person and off camera. After the fitting Ian mentioned that if I wanted to go ahead and order the driver I was fit into that I would get a special rate for being on the show. I sent multiple follow up emails to both Ian and Mike with no response. I eventually gave up. The experience left me scratching my head. At least this thread confirms I'm not an isolated case. It's just disappointing.
arogal mentioned Modern Golf, I've also had great service with them and they're always quick to respond.

Wow that is not a good for that experience.

[Risky84]

I had same experience with CC, my request was simple, replace a broken iron shaft. After I gave details of iron maker, model and shaft info, the sales rep emailed me asking for photos of broken shaft which is weird what that's gonna help, but I sent photos anyway. Well, since then no matter I call or email to follow up, dead in the water. Have Golftown done the job, will never consider CC for anything, I don't even watch their YouTube videos anymore, feel like all they care is business not customer.

The pictures they requested is for them to confirm shaft is broke, they would forward those pics to whom the shaft warranty is through, and CC would receive a account credit or a replacement shaft. That is if you handled the broken shaft mishap via email or over phone and they haven't seen the shaft in person. Fairly common practice actually.

[jimmy3864]

I had no idea their service was so poor, wonder why their fittings are always on special. Guess I will use Modern next time, nothing irks me more than not picking up phone or poor customer service. Great way to kill a successful business model.

[GoGolfing2]

The pictures they requested is for them to confirm shaft is broke, they would forward those pics to whom the shaft warranty is through, and CC would receive a account credit or a replacement shaft. That is if you handled the broken shaft mishap via email or over phone and they haven't seen the shaft in person. Fairly common practice actually.

Not after I've told them I hit the tree branch caused shaft break into half. Maybe it is the case that they are still negotiating with club manufacturer to get some credit for the shaft, just over little 7 months, hard working people, good for them!

[NovaRaven]

how'd things go when you walked in? Were your clubs there and they forgot to call?

There's a "glitch in the matrix" so to speak with CC.

Without giving out too many details, I spoke to someone in person, and there's a legit reason why there was a hiccup with my order.

Anyway, spoke to someone and things will get rectified within a few days! So I'm happy about that. The error was made, things that were misunderstood, are now understood, and I am getting my sticks soon. Mind you though, the error though wasn't on me - so there's that

[Risky84]

Not after I've told them I hit the tree branch caused shaft break into half. Maybe it is the case that they are still negotiating with club manufacturer to get some credit for the shaft, just over little 7 months, hard working people, good for them!

Ah yes definitely not a manufacturers defect

[Pingeye2_fan]

Ah yes definitely not a manufacturers defect

JFC, you could hit a root or a tree the day after the shaft was installed. smh on this one.

I went after a manufacturer once because I lost a brand new ball on my first tee shot, apparently that’s a me issue and not a manufacturer issue.

[Weirfan]

Ah yes definitely not a manufacturers defect

ROTF.....maybe the poster needs to go after BMW for a replacement car after he backs his car into a tree too

[hbomb]

For fairness sake, I emailed CC on Friday morning, and they got back to me last night - which is fine.

[newgolfer99]

I was going to get a driver fitting and was thinking about doing it with Mike but now I'm having second thoughts. Better just to go to modern golf?

[MattM97]

I was going to get a driver fitting and was thinking about doing it with Mike but now I'm having second thoughts. Better just to go to modern golf?

The fittings will still be good it's the after but many other places to purchase the club from.

[rgk5]

My Ai Smoke driver arrived on time even with the slight delay . I had to switch shafts from the Mitsubishi Vanquish to the Aldila Ascent due to supply issues.

[ARL67]

^^^ I have an Ascent 40 R2 flex here that I put an extension in to be a sorta' AutoFlex ( per the AF thread at WRX ). I never really saw any gains with it, but then again, I'm lazy

[ddmusic]

Interesting coming across this thread. I was featured on their YouTube channel for a "follower fitting". I'm a big fan of Ian and Mike. I enjoy watching their content and they're great guys in person and off camera. After the fitting Ian mentioned that if I wanted to go ahead and order the driver I was fit into that I would get a special rate for being on the show. I sent multiple follow up emails to both Ian and Mike with no response. I eventually gave up. The experience left me scratching my head. At least this thread confirms I'm not an isolated case. It's just disappointing.
arogal mentioned Modern Golf, I've also had great service with them and they're always quick to respond.

Sorry to hear this.

Having done both Club Champion & recently Modern Golf, I can confirm that'd I go back to Modern Golf.

[High cut]

Sorry to hear this.

Having done both Club Champion & recently Modern Golf, I can confirm that'd I go back to Modern Golf.

Picking my clubs up in Scarsdale today. Fit on the 18th, arrived yesterday, one day under three weeks. I'll let you know if there are any issues but custom shafts and grips in that timeline seems good, was nervous they would be a lot longer.

All good on my end.... They go straight too.... until I get on the course, but that will be an operator issue.